Fix Problems Before They Become Bad Reviews
Most unhappy guests stay silent at the front desk. They complain online, after checkout, when it is too late to fix anything. In-stay feedback lets you solve the problem while the guest is still at your hotel.
Why You Hear About Problems Too Late
A guest with a cold shower or a noisy air conditioner rarely reports it to the front desk. They stay quiet, check out politely, and then write about it on TripAdvisor, Google, and Booking.com.
- You find out too late: The first time you hear about a problem is in a public review
- Too late to fix: After the guest leaves, an apology cannot change their stay
- Reviews drive bookings: One avoidable bad review costs far more than the problem that caused it
- Paper comment cards are slow: Staff read them days later, after the guest has gone
Service Recovery, While It Still Counts
The same QR code guests use for room service also invites feedback during the stay. A complaint reaches your team in seconds.
Guests Rate the Stay from Their Phone
A simple, multilingual rating popup on the guest's service page. Guests rate their stay in a few taps, while the experience is fresh.
- Quick ratings by category: room, dining, service, cleanliness
- Optional comments in the guest's own language
- Feedback goes directly to your team, in private
Your Team Reacts Before Checkout
Low ratings appear immediately, with the room number attached. Your team can visit the guest, fix the problem, and turn a bad experience into great service.
- Feedback appears on the dashboard with room and time
- Feedback history and trends by date range and category
- See repeat issues early, before more guests have the same problem
Why Feedback During the Stay Matters
A problem you fix during the stay often earns a better review than a perfect stay. A problem you learn about after checkout earns a bad review.
Know early
Feedback arrives while the guest is still at your hotel.
Fix it fast
A fast, personal fix turns an unhappy guest into a loyal one—and often into a positive review.
Protect your score
Every problem solved during the stay protects your review score.
What would you fix if you knew in time?
See how in-stay feedback helps hotels protect their review scores, one guest at a time.
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